The problem

  • Information including policies and guides scattered throughout disparate sources, such as document stores and websites, and not easily discoverable, accessible nor maintainable.

The solution

  • An accessible knowledge base, with access based on community role (staff, parent, student, public)
  • Performant search capability
  • Handbooks feature – allowing information to be organised and grouped logically and sequentially for members of the community, such as “New staff handbook”, “Senior School Parent Handbook”, etc.
  • Usage
    • Currently over 1000 guides
    • 36 Handbooks
    • ~1000 requests for information daily
  • Resulting in
    • Fewer calls and requests to administration and support services
  • Reduced time in support by being able to reference the KB