Information including policies and guides scattered throughout disparate sources, such as document stores and websites, and not easily discoverable, accessible nor maintainable.
The solution
An accessible knowledge base, with access based on community role (staff, parent, student, public)
Performant search capability
Handbooks feature – allowing information to be organised and grouped logically and sequentially for members of the community, such as “New staff handbook”, “Senior School Parent Handbook”, etc.
Usage
Currently over 1000 guides
36 Handbooks
~1000 requests for information daily
Resulting in
Fewer calls and requests to administration and support services
Reduced time in support by being able to reference the KB
